We will provide a replacement, discount or full refund, including any shipping charges paid, for products found to contain errors we made. If not completely satisfied with a product, we will replace, discount or refund the order.
We are not responsible for punctuation, spelling or grammatical errors, inferior quality or low resolution images received or errors made on your end or from a lack of careful proof review. If the order is incorrect due to errors in supplied files or instructions, we can reprint with a 50% courtesy discount.
Exceptions include:
- Orders over $ 1500. These orders require extra care and attention. Proofs should be sent and approved to avoid any issues.
- Corporate kits & seals (unless we are clearly at fault)
- Full color orders (unless we are clearly at fault)
- Custom labels (unless we are clearly at fault)
- Business Forms
- Checks
- Orders with Your Own Design (up to 2 ink colors)
- Holiday Cards
- Customized Labels
- Letterheads, Envelopes & Business Cards
- Promotional Items
- Tax Forms
The guarantee excludes:
- Corporate Kits & Supplies
- Labels with Your Own Design
- Full Color Products
Products not covered by our guarantee will still be replaced or refunded but only if Smart Resolution is at fault.
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