Blank Products
If you want to order a product without any text, you may specify so during checkout. The price is not reduced when ordering blank products, however.
Customized Products
Available options should be selected during checkout. Proofs can be requested here as well. * Note that proofs of customized products will only show the imprint area, as the rest of the item has already been printed or is restricted to certain areas.
If you would like a certain line to be bold or larger than the preview shows, please request it in the "Additional Instructions" area.
Remember that we also offer a 100% guarantee if not seeing the entire product makes you uncomfortable.
Your Own Design Products
All instructions tied to a product with your own design should be addressed within the quote's box or a separate file should be sent over with specific instructions. Artwork files can be uploaded at the end of the order or emailed to artwork@smartresolution.com.
Full Color Products
All instructions tied to a full color product should be addressed within the quote's box or a separate file should be sent over with specific instructions. Artwork files can be uploaded at the end of the order or emailed to artwork@smartresolution.com.
Promotion Codes
New promotions are available every quarter. Please check our promotions page for currently available discounts.
Finalizing Orders
An order will not be placed until the final "Place Order" button is clicked. This is AFTER the billing and shipping information has been entered. Sometimes, we get calls from customers who thought they had placed their order a week ago, only to realize they never hit the final "Place Order" button.
If you want to order a product without any text, you may specify so during checkout. The price is not reduced when ordering blank products, however.
Customized Products
Available options should be selected during checkout. Proofs can be requested here as well. * Note that proofs of customized products will only show the imprint area, as the rest of the item has already been printed or is restricted to certain areas.
If you would like a certain line to be bold or larger than the preview shows, please request it in the "Additional Instructions" area.
Remember that we also offer a 100% guarantee if not seeing the entire product makes you uncomfortable.
Your Own Design Products
All instructions tied to a product with your own design should be addressed within the quote's box or a separate file should be sent over with specific instructions. Artwork files can be uploaded at the end of the order or emailed to artwork@smartresolution.com.
Full Color Products
All instructions tied to a full color product should be addressed within the quote's box or a separate file should be sent over with specific instructions. Artwork files can be uploaded at the end of the order or emailed to artwork@smartresolution.com.
Promotion Codes
New promotions are available every quarter. Please check our promotions page for currently available discounts.
Finalizing Orders
An order will not be placed until the final "Place Order" button is clicked. This is AFTER the billing and shipping information has been entered. Sometimes, we get calls from customers who thought they had placed their order a week ago, only to realize they never hit the final "Place Order" button.
Prices
Our prices are carefully calculated to remain competitive regardless of quantity. Higher quantities will reduce the price per unit and a missing quantity is either not available or not considered profitable. Sometimes, the next quantity makes more sense. Please do inquire about higher quantities than the ones displayed on our website, as that is an option.
Quotes
Quotes may be requested on any product, that we may or may not have. Most quotes are answered within 48 hours.
Quotes
Quotes may be requested on any product, that we may or may not have. Most quotes are answered within 48 hours.
Proofs
Most customized products offer an online preview and will not require a proof. If a logo is used, it will not show up in the preview but you may request a proof in the "Additional Instructions" section of the checkout and the proof will include your logo. Since customized products are preprinted for the most part, we will only send the portion that is set up for press in our proofs. You will not see the entire product. We do however have a 100% guarantee, and will either reprint or refund the purchase price if the final product is not satisfactory.
Products with your own design come with PDF proofs.
What if I do not want to pay before seeing a proof?
A credit card may not get charged until they a proof has been approved. A request can be made directly from the website that the card be left untouched until a proof has been approved in the instructions box right before (YOD and full color products) or during (customized products) the checkout. If the order has already been placed, a call or email can be placed or sent and our customer service representatives will add notes and/or tasks as appropriate so that this request can be fulfilled.
Turnaround Time
The turnaround times vary by product. Each product shows a tab that gives an estimated number of days to receive an order.
A credit card may not get charged until they a proof has been approved. A request can be made directly from the website that the card be left untouched until a proof has been approved in the instructions box right before (YOD and full color products) or during (customized products) the checkout. If the order has already been placed, a call or email can be placed or sent and our customer service representatives will add notes and/or tasks as appropriate so that this request can be fulfilled.
Turnaround Time
The turnaround times vary by product. Each product shows a tab that gives an estimated number of days to receive an order.
Rush Orders
Some customized products allow for a rush, as detailed in this rushing an order article. The shipping method, however, can be expedited on all orders. Keep in mind that a customized product ordered with Next Day Air shipping will still take from 2 to 7 days to be shipped, meaning that you will receive the order in 3 to 8 days. Next Day Air shipping does NOT mean that you receive the order the next day.
Products that are not printed will still take up to 2 days to ship.
Some customized products allow for a rush, as detailed in this rushing an order article. The shipping method, however, can be expedited on all orders. Keep in mind that a customized product ordered with Next Day Air shipping will still take from 2 to 7 days to be shipped, meaning that you will receive the order in 3 to 8 days. Next Day Air shipping does NOT mean that you receive the order the next day.
Products that are not printed will still take up to 2 days to ship.
Shipping Methods
We offer different shipping methods, such as UPS Ground, UPS Second Day Air, UPS Next Day Air and USPS. We are unable to use a customer's UPS or Fedex shipping account.
Depending on the shipping method chosen, it will take anywhere from 1 to 10 days for delivery once the product has left our facility.
Shipping Destinations
We currently ship to the U.S (including PR and HI), U.S. territories and Canada.
Guarantee
We guarantee our products. We will either replace or refund the order if you are not entirely satisfied.
Payments
We accept all major credit cards and checks. For checks, the order will not be processed until the check has cleared. You may also open an account with us by filling out a credit application. Delinquent invoices incur a monthly finance charge of 2.5% (30% annualized).
Due to the nature of our business, credit cards are not necessarily charged when you hit the "Place Order" button. One of the main reasons for this is that each order needs to be reviewed for accuracy (some people ask for options in the comments instead of selecting the paid option, for instance).
Depending on the shipping method chosen, it will take anywhere from 1 to 10 days for delivery once the product has left our facility.
Shipping Destinations
We currently ship to the U.S (including PR and HI), U.S. territories and Canada.
Guarantee
We guarantee our products. We will either replace or refund the order if you are not entirely satisfied.
Payments
We accept all major credit cards and checks. For checks, the order will not be processed until the check has cleared. You may also open an account with us by filling out a credit application. Delinquent invoices incur a monthly finance charge of 2.5% (30% annualized).
Due to the nature of our business, credit cards are not necessarily charged when you hit the "Place Order" button. One of the main reasons for this is that each order needs to be reviewed for accuracy (some people ask for options in the comments instead of selecting the paid option, for instance).
How long does it take to get the product?
If ordering customized items, 3 business days without a logo or 7 business days with a custom logo.
If ordering YOD items, 9-10 business days.
If ordering full color items, 4-5 business days.
Are there any other costs?
The only other cost would be for shipping and is calculated during the checkout process. Shipping prices are calculated during checkout or can be found here.
Cancellations
Orders can be cancelled as long as they have not been printed or shipped. If printed, a discount or refund can be offered, depending on the case. If shipped, you can also refuse the delivery.
Printing Facilities
We have plants located in different parts of the country so orders can ship from Florida, Connecticut, Massachusetts, Pennsylvania, Illinois, Indiana, Missouri or California. We try to ship from the location closest to you but depending on processing times at each plant, that may change.
If ordering customized items, 3 business days without a logo or 7 business days with a custom logo.
If ordering YOD items, 9-10 business days.
If ordering full color items, 4-5 business days.
Are there any other costs?
The only other cost would be for shipping and is calculated during the checkout process. Shipping prices are calculated during checkout or can be found here.
Cancellations
Orders can be cancelled as long as they have not been printed or shipped. If printed, a discount or refund can be offered, depending on the case. If shipped, you can also refuse the delivery.
Printing Facilities
We have plants located in different parts of the country so orders can ship from Florida, Connecticut, Massachusetts, Pennsylvania, Illinois, Indiana, Missouri or California. We try to ship from the location closest to you but depending on processing times at each plant, that may change.
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