There's a Problem With My Order — What Should I Do?

If there’s an issue with your order, don’t worry, we’re here to help.
Simply call, chat, or email us, and we will work with you to replace, discount, or refund your order (for orders under $1500).

Before returning anything, please review the solutions below to see which option works best for your situation.

1. Replacements

We can remake and reship your order when:

• There is a typo or printing error

• The wrong product was sent

• Part of the order is missing

• The order arrived damaged

• You made a mistake during checkout and didn’t notice it

• Other issues that affect usability

Replacements are prioritized and processed quickly.
In some cases, we can even send the replacement via overnight shipping when delays were caused on our end.

Important:
Replacements are covered for orders under $1500.
For orders over $1500, please review your confirmation carefully before approving.

If you prefer not to receive a replacement, you may choose a partial refund or a full refund instead.

2. Partial Refunds

If your order is usable but not perfect, you may prefer to keep it and receive a partial refund.

Examples include:

• You received triplicate forms but only needed duplicates

• A small typo you can live with (e.g., a misspelled word in a paragraph, but not an incorrect phone number)

• Minor damage to part of the order

• Incorrect starting number

Partial refunds typically range from 5% to 50%, depending on the issue.

3. Returns and Full Refunds

If you do not want the order — or don’t have time to wait for a replacement — you may return it for a full refund of the product price.

Please note:
If the order has already shipped, it cannot be cancelled.
You may either refuse delivery or ship it back.

Printed Items

We usually request unused printed pieces for quality control.

Non-Printed Items

We almost always require unused items to be returned.

Return Instructions

Please include your order number on the box.

USPS Returns

Smart Resolution  
Return Order # _______  
PO Box 4668  PMB 83245  
New York, NY 10163-4668

UPS Returns

Smart Resolution  
Return Order # _______  
3801 PGA Blvd, Suite 600  
Palm Beach Gardens, FL 33410

Refunds are issued once the return is received.
Shipping costs are refunded only if the issue was due to a significant error on our part.