There's a problem with my order

Before you elect to return your product, please note that we offer three solutions: replacements, discounts and finally, returns.

Replacements

Under our guarantee, we will replace orders for many reasons:

• - we made a typo
• - we sent you the wrong product
• - we did not send you your full order
• - you made a mistake during the checkout and did not notice it in the order confirmation
• - the order arrived damaged
• - ...

Please note that replacements are only covered for orders under $1500 so please do pay extra attention to your order confirmation when your order is over $1500. Our goal is to make online printing easy, safe and efficient so we strive to make your experience with our store a pleasant one. Replacements are processed as priority orders and shipped as soon as possible. Occasionally, we can overnight the replacement order to make up for unnecessary delays encountered on our part. If, however, you do not care for a replacement for whatever reason, we can certainly discount or refund your order.

Discounts

Although we can replace your order or refund your purchase price, you may also elect to keep the order and receive a discount instead.

Reasons to request a partial discount may include:

• we sent you triplicate forms but you only need duplicates
• we made a typo that you can live with (ex: a word in your term section is misspelled - - as opposed to a misprinted phone number which would most certainly require a replacement)
• a portion of the order was damaged
• the starting number is wrong

Discounts will vary from 5 to 50% depending on the issue.

Returns

If you do not have the time or need for us to replace your order, we can certainly take it back. Please note that if your order has shipped, it cannot be cancelled. You will either have to refuse the order or send it back.

PRINTED PIECES: We will usually ask for unused printed pieces for quality-control.

NON PRINTED PIECES: We will almost always ask for unused and non printed pieces back.

Return procedure

Please ship your order back to the address below:

Smart Resolution
Order # _______ Return
PO Box 4668
PMB 83245
New York, NY 10163-4668

Please mention your order number on the box. The purchase price of your order will be refunded to you upon receipt. This excludes any shipping costs incurred, except in the case of an extreme error on our part.